Frequently Asked Questions
Everything you need to know about your next-gen gaming gear.
How long does shipping take for my order?
Standard domestic orders are typically processed within 1-2 business days and arrive within 3-5 business days. International shipping times vary depending on the destination and selected carrier.
What is the return policy for Pwnage products?
We offer a 30-day return policy for items in their original packaging and condition. Please note that shipping fees are non-refundable and a restocking fee may apply to opened electronics.
Do Pwnage peripherals come with a warranty?
Yes, all our hardware products include a 1-year limited warranty that covers manufacturing defects. This does not cover accidental damage or normal wear and tear from intense gaming sessions.
Can I customize the weight and shell of my gaming mouse?
Absolutely. Our 'Custom' series mice are designed with modular shells and adjustable weight systems, allowing you to swap covers and balance the mouse to fit your specific grip style.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Affirm or Klarna.
How do I update the firmware on my device?
You can download the latest software and firmware updates directly from our 'Downloads' page. Connect your device via the provided USB cable to ensure a stable update process.